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How to Recognize Placeholder Email Addresses
"How To" documents are step-by-step explanations for performing certain common tasks. For more Moodle Help and Training documents, visit the Help Main Menu.
The Task: Recognize when a student has a placeholder email address on file
1. The Moodle system requires that each user on file must have an email address.
2. The Moodle system also requires that each user's email address must be unique. That means multiple users can't share the same email address; not even spouses, siblings, etc.
3. These requirements can lead to some instances where it is necessary for the system to replace a user's email address with a non-functional placeholder.
4. When a student is added to the Moodle system in order to go on the roster for one or more courses, if that student does not have an email address on file, the system assigns to the user a unique placeholder address in the form email@example.com.
5. When a student is added to the Moodle system in order to go on the roster for one or more courses, if that student has an email address that's already on file for another Moodle user, the system assigns to the new user (not the user already on file) a unique placeholder address in the form firstname.lastname@example.org.
6. If email sent to a student by Moodle bounces back because of a problem with that user's address, the system assigns to the user a unique placeholder address in the form email@example.com.
7. In all cases, the "xxxx" part of the email address is actually assigned as a random, unique sequence of numerals in order to make each address unique.
8. When a user has been assigned any one of these three types of placeholders (no-email, duplicate-email, invalid-email), Moodle will no longer dispatch email to him or her.
9. It is up to the student to edit his or her Moodle profile in order to provide a unique, valid, and functional email address.
10. If you want to communicate with the student by email while he or she has a placeholder address, you will need to use the SRJC "MyCubby" Faculty Portal system, or else use the SRJC roster (not Moodle roster) for the appropriate section in order to find the student's email address and/or phone number.
For more information, see also How to Handle Bounced Email.
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Last Modified: Friday, 15-Mar-2013 07:43:18 PDT
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