Soft Skills Activity
During this activity, when you select the links, you will be leaving the Santa Rosa Junior College website. When you go 'off site' the sites may contain commercial content and commentary that has not been reviewed by the college.
In today's working environment, where customers and employees are demanding more, instilling the use of soft skills in your team members is something you simply can't survive without.
The rules for succeeding in business are changing daily. Yet people are still asking for the magic formula that contributes to a successful organization.
Is it talented, knowledgeable people plus innovative products? That's a great start, but something vital is missing from this equation.
"The Hard Truth about Soft Skills" Peggy Klaus - excerpt from pg.2
Soft skills encompass personal, social, communication, and self-management behaviors. They cover a wide spectrum of abilities and traits: being self-aware, trustworthiness, conscientiousness, adaptability, critical thinking, attitude, initiative, empathy, confidence, integrity, self-control, organizational awareness, likability, influence, risk taking, problem solving, leadership, time management, and then some.
"Quite a mouthful, eh". These so-called soft skills complement the hard ones and are essential for success in the rough-and-tumble work place. You can have all the technical expertise in the world, but if you can't sell your ideas, get along with others, or turn your work in on time, you'll be going nowhere fast.
Play the Peggy Klaus video. Peggy Klaus is a well regarded Communication and Leadship Coach.
Select the link below the take Peggy Klaus's Soft Skills Quiz.
Have you had difficulties with customers or coworkers who were disrespectful, unreliable, or dishonest? Have they had difficulty working on a team or communicating with others? Have they themselves struggled with being on time, making decisions, following instructions, or being friendly?
The good news is soft skills can be learned and improved. It is important to note that YOU are responsible for YOUR own actions, attitudes, and behaviors, and that the point of this activity is NOT to recognize faults in others, but to think about ways to enhance YOUR OWN SOFT SKILLS.
On a scratch piece of paper take this Soft Skills Self-Assessment: You are going to either put (S) Strength or(NI) Needs Improvement.
1. Communicate clearly
2. Solve problems
3. Customer service
4. Being on time
5. Follow instructions
6. Get along with others
7. Appreciate diversity
10. Take initiative
12. Good manners
13. Good grooming
15. Work ethic
To improve your soft skills, the Work Experience Office and Career Center at SRJC offer several live seminar options at www.santarosa.edu/workexp. Check out our offerings to improve your Soft Skills Now!
To earn credit for this activity you will need to select the link and complete the questions regarding Soft Skills.
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Distance Education office at Santa Rosa Junior College, Santa Rosa, CA USA
Last updated: 9:57 on 19 August 2012
Copyright © Kim Kinahan
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