IT Essentials: PC Hardware and Software v4.1 is intended for students in high school, technical school, community college, or a four-year institution who want to pursue careers in IT and gain working knowledge of how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.
There are no prerequisites for this course, accept a desire to learn, study and get your hands dirty!
IT Essentials: PC Hardware and Software v4.1 helps to prepare students for the CompTIA A+ certification exams (http://www.comptia.org). The fundamental portion of the course, chapters 1-10, prepares students for the required CompTIA A+ Essentials exam. The advanced part of the course, chapters 11-16, prepares students for CompTIA's three job environment certification exams: IT technician (220-602), remote support technician (220-603), and bench technician (220-604).
This course also aligns to the objectives in the first three modules of the EUCIP IT Administrator certification (http://www.eucip.org): Module 1 PC Hardware, Module
This course covers the fundamentals of computer hardware and software as well as advanced concepts. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. Students will also be able to connect to the Internet and share resources in a network environment. New topics included in this version include laptops and portable devices, wireless connectivity, security, safety and environmental issues, and communication skills.
Hands-on lab activities will continue to be an essential element of the course. In support of this, virtual learning tools have been integrated into this course. The Virtual Laptop, Virtual Desktop, and Virtual Printer and Scanner are stand-alone tools designed to supplement classroom learning and provide an interactive "hands-on" experience in learning environments with limited physical equipment.
The primary objective of this course is to prepare students for entry-level positions in the IT field within several different working environments
A corporate or mobile environment with a high level of face-to-face client interaction. Job titles include enterprise technician, IT administrator, field service technician, and PC technician.
A remote-based work environment where client interaction, client training, operating systems, and connectivity issues are emphasized. Job titles include remote support technician, help desk technician, call center technician, IT specialist, and representative.
Settings with limited customer interaction where hardware-related activities are emphasized. Job titles include depot technician and bench technician.
In addition, students will gain confidence with the components of desktop and laptop computers by learning the proper procedures for hardware and software installations, upgrades, and troubleshooting.
Student Learning Outcomes
By the end of the course, students will be able to complete the following objectives:
Define information technology (IT) and describe the components of a personal computer
Protect herself or himself against accidents and injury, protect equipment from damage, and protect the environment from contamination
Perform a step by step assembly of a desktop computer tower
Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process
Explain, install, and navigate an operating system; upgrade components based on customer needs and perform preventive maintenance and advanced troubleshooting
Describe, remove, and replace select components of a laptop; upgrade components based on customer needs and perform preventive maintenance and advanced troubleshooting
Describe, remove, and replace select components of a printer/scanner; perform preventive maintenance and troubleshooting
Describe and install a network; upgrade components based on customer needs and perform preventive maintenance and advanced troubleshooting
Apply good communication skills and professional behavior while working with customers
Perform advanced installation of a desktop computer tower; select components based on customer needs and perform preventive maintenance and advanced troubleshooting
Upgrade security components based on customer needs and perform preventive maintenance and advanced troubleshooting
Attendance: I expect you to attend regularly. If for any reason you will be absent, late, or leaving early, let me know in advance (or as soon after as possible in case of emergency). Any absence without notifying me is unexcused. More than two unexcused absences may result in dismissal from class.After any absence, you are responsible for getting class handouts from me and copying notes from a classmate. You should also talk with me about when to turn in any assignments you missed.
Dropping: If you feel you must quit the class, please talk with me first. Together we may find a way for you to complete the course successfully. If you quit without officially dropping, you are still graded on all the remaining work, usually resulting in an “F” grade. Use any one of these ways to drop:
Turn in a completed Drop Card to Admissions and Records
Santa Rosa Campus - Plover Hall
Petaluma Campus - Jacobs Hall
Accommodations for Students with Disabilities: If you need disability related accommodations for this class, such as a note taker, test taking services, special furniture, etc., please provide the Authorization for Academic Accommodations (AAA letter) from the Disability Resources Department (DRD) to the instructor as soon as possible. You may also speak with the instructor privately during office hours about your accommodations. If you have not received authorization from DRD, it is recommended that you contact them directly. DRD is located in Analy Village on the Santa Rosa campus, and Jacobs Hall on the Petaluma Campus.
Pass / NoPass You can choose a Pass/NoPass option for this course. A pass is given for a C” grade or better. P/NP units do not affect GPA.
Reading: I expect you to complete reading assignments by the due date given in the Course Calendar, before lecture on that subject. This helps you understand lectures better, participate more actively in class, and ask questions about the material while we are still on that subject. Reading assignments include any figures and tables in those pages. Reviewing –Key Terms” and completing –Checkpoint” exercises at the end of each chapter.You will also get more from reading if you take notes and make a list of questions you have so you can ask about them in class.
You are responsible for understanding the reading even if we do not cover it all in class.
As noted in your agreement to use the online materials owned by Cisco, Inc. you agree not to copy, download or transmit the course curriculum.
Student Conduct We will conduct ourselves in a manner which reflects our awareness of common standards of decency and the rights of others. All students are expected to know the Student Conduct Code (http://www.santarosa.edu/for_students/rules-regulations/scs/section1.shtml) and adhere to it in this class. Students who violate the code may be suspended from 2 classes and referred to Vice President of Student Services for discipline.
Respect The best way to learn is through active participation; therefore, we respect others when talking by being on-time, listening actively, and by being polite even when we disagree with another’s viewpoint. Please turn off all electronic devices. If you use a laptop for note taking, please sit in the front row with the sound off. No food in class please.
Academic Integrity All written work is to be original; plagiarism of any kind will result in a failing grade on that assignment. Students who plagiarize or cheat may be suspended [ for one or two class meetings by the instructor] and referred to the Vice President of Student Services for discipline sanction, in cases of egregious violation. Please read the college policy/procedure on academic integrity at: http://www.santarosa.edu/polman/3acadpro/3.11P.pdf
Emergency Evacuation Plan In the event of an emergency during class that requires evacuation of the building, please leave the class immediately, but calmly. Our class will meet at to make sure everyone got out of the building safely and to receive further instructions. (If the class is on a second or higher floor, provide clear directions to the stairs). If you are a student with a disability who may need assistance in an evacuation, please see me during my office hours as soon as possible so we can discuss an evacuation plan.
Hardware and Software
Lab PC Software requirements
IT Essentials PC v4.0 content focuses on Microsoft Windows 7 and Windows XP operating systems
Microsoft offers programs for academic institutions to purchase software at a reduced cost. An example of such a program is the MSDN Academic Alliance, which can be found at http://msdn.microsoft.com/academic
Please visit the Microsoft Website for your country or region to learn more.
Note: Instructor reserves the right to change the schedule as needed
Chapter 1. Fundamentals: Introduction to the Personal Computer
Online Quiz 1
Chapter 2. Fundamentals: Safe Lab Procedure and Tool Use
Online Quiz 2
Chapter 3. Fundamentals: Computer Assembly Step by Step
Online Quiz 2
Chapter 4. Fundamentals: Basics of Preventive Maintenance and Troubleshooting
No Quiz for Chapter 4
Chapter 5. Fundamentals: Operating Systems
Online Quiz 5
Chapter 6. Fundamentals: Laptops and Portable Devices
Online Quiz 6
Chapter 7. Fundamentals: Printers and Scanners
Online Quiz 7
Chapter 8. Fundamentals: Networks
Online Quiz 8
Chapter 9. Fundamentals: Security
Chapter 10. Fundamentals: Communication Skills
Online Quiz 9 and 10
Online Exam Chapter 1-10 (Midterm Exam)
Chapter 11. Advanced: Personal Computers
Online Quiz 11
Chapter 12. Advanced: Operating Systems
Chapter 13. Advanced: Laptops and Portable Devices
Online Quiz 12 and 13
Chapter 14. Advanced: Printers and Scanners
Online Quiz 14
Chapter 15. Advanced: Networks
Chapter 16. Advanced: Security
Online Quiz 15 and 16
Review and Catch up
Online (Chapter 11-16)
Skills Finals, end (Skills schedule will be posted)
Before you can participate in this class you must register with Admissions & Records. When the class actually begins, you must check in online as soon as possible. By checking in, you'll notify your instructor of your email address and you'll create your personal username and password. You'll need that username and password to access some Web-based components of your class and/or to fully participate in certain online activities. After you check in, your username and password will not be activated until your instructor accepts you into the class; acceptance might sometimes take a day or two, so don't delay! Check in as soon as class begins.
This class is configured so that you MUST go through the CATE check-in process. No username or password will be functional until you successfully complete the check-in process and your instructor accepts you into class.
Use the following link to reach the online check-in page for this class:
The check-in link is no longer available because check-in has closed. The check-in link for this section was open in this location from 15 January 2013 through 3 February 2013.
Your CATE username and password are case-sensitive. Username is not the same as username which is not the same as USERNAME. Password is not the same as password
which is not the same as PASSWORD. You must enter your username and password correctly in order for them to work.
This is the homepage for one section of CS 80.15 at Santa Rosa Junior College.
Information on this page applies to this particular section and has been placed here by the instructor of this section.
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For a full listing of all sections of this course, visit the
complete schedule of classes.
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If you are not already an SRJC student, you must first apply for admission to the college.
After you have been admitted to SRJC, then you must officially enroll in this course through
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