Report CATE System Problems
The Distance Education office at Santa Rosa Junior College administers the CATE courseware management system that allows instructors to create and maintain their own class websites.
We work diligently to ensure that the system is functioning smoothly at all times. However, there's always the possibility of a glitch: power outages, server crashes, programming errors, or just poorly selected page configurations. If you experience technical problems while using our system, here's what you need to do:
(1) Make sure to gather full information about the problem and the circumstances in which it occurred.
(2) Contact your instructor. Because instructors build and maintain their own class websites, they are the first line of defense whenever there is a problem.
(3) If your instructor is unable to resolve the problem, then use this form to send complete details to our office. The more information you can provide about the problem, and the more accurate and precise that information is, the greater the likelihood that the problem can be quickly identified and remedied.